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Privacy policy

Privacy and Security

 

Last Updated: September 7, 2025

Welcome to suitshark.ca (the “Site”), operated by E-lite Commerce Inc. (“Suitshark”, “we”, “us”, “our”). We value your trust and are committed to protecting your privacy. This Privacy Policy (“Policy”) explains how we collect, use, disclose, and safeguard your personal information when you interact with us in-store, online, or through other channels.

By using our Site or providing information to us, you agree to this Policy. This Policy is part of our Terms of Use.

1. Information We Collect
A. Information You Provide

  • Contact details: name, email, phone, billing/shipping address

  • Order and payment information (we never store full card numbers)

  • Body measurements for tailoring/alterations

  • Preferences, reviews, survey responses, contest entries

  • Communications with us (email, phone, chat, in-store)

B. Information Collected Automatically

  • Device and usage data: IP address, browser, OS, device type, timestamps

  • Referrer and clickstream: pages visited, time on page, links clicked

  • Cookies & similar technologies (see Cookies below)

  • Analytics & advertising data (aggregated)

C. Children’s Privacy

Our Site is not intended for children under 14. We do not knowingly collect their personal information. Parents/guardians can contact us to review or delete any information mistakenly collected.

2. How We Use Your Information

We use personal information to:

  • Fulfill orders and provide customer service (returns, exchanges)

  • Improve our products, services, and website

  • Personalize your experience and recommendations

  • Run promotions, contests, and loyalty programs

  • Communicate about orders, services, and (with consent) marketing

  • Maintain security, prevent fraud, and comply with laws

3. Sharing of Information

We do not sell your personal information. We may share it with:

  • Service providers (payment processors, couriers, IT, analytics, marketing) — bound by contracts to protect your data

  • Business transactions (e.g., merger or sale of assets)

  • Legal reasons (where required by law or to protect rights/safety)

  • International transfers (some providers may be in the U.S. or EU, subject to foreign laws)

4. Your Choices

  • Email marketing: Unsubscribe via the link in our emails or contact us.

  • SMS marketing: Reply STOP or use the unsubscribe link.

  • Cookies/tracking: Manage via our cookie banner (where available) or browser settings. Note: blocking cookies may affect Site features.

5. Cookies & Web Beacons

We use:

  • Essential cookies (site functionality, cart, security)

  • Performance/analytics cookies (usage stats)

  • Advertising cookies (interest-based ads where permitted)

Where required, we will ask for your consent before enabling non-essential cookies.

6. Security of Information

We use administrative, technical, and physical safeguards, including encryption, access controls, and secure hosting. While we take reasonable steps to protect your information, no method of transmission or storage is 100% secure.

7. Your Privacy Rights

Subject to law, you may request to:

  • Access your personal information

  • Correct inaccuracies

  • Delete your information (unless legally required to keep it)

  • Withdraw consent (where processing is based on consent)

To exercise these rights, contact our Privacy Officer (see Contacting Us).

8. Data Retention

We keep personal information only as long as necessary for business, legal, or regulatory purposes.

 

9. SMS Compliance

  • Canada (CASL): Consent required for marketing texts.

  • U.S. (TCPA): Consent required; message/data rates may apply.

    • Opt-out: Reply STOP

    • Help: Reply HELP

 

10. International Transfers

Your data may be stored in Canada, the U.S., or the EU. Different laws may apply, and authorities may access data in those jurisdictions.

11. Third-Party Links

We are not responsible for the privacy practices of third-party websites linked from our Site. Review their policies before sharing personal information.

12. Updates to This Policy

We may update this Policy from time to time. The new version will be posted here with the updated date. Continued use of the Site means you accept the changes.

13. Contacting Us

Privacy Officer – Suitshark Inc.
Suitshark Headquarters (Ottawa)
📧 Email: privacy@suitshark.ca or support@suitshark.ca
📞 Phone: 1-800-XXX-XXXX
📮 Address: [Insert Street Address], Ottawa, ON, Canada [Postal Code]

We aim to respond within required legal timelines.